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Title details for Managing Knock Your Socks Off Service by Chip R. Bell - Available

Managing Knock Your Socks Off Service

by Chip R. Bell
John Bush
Audiobook
1 of 1 copy available
Borrow Listen to a sample Listen to a sample
1 of 1 copy available
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English

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